Defective items (warranty):
We stand by our products. If you have received a defective item, please send us an email with the following:
1. The code of the item and a short description of the problem.
2. Photo(s) displaying the defect.
We need this information to help us improve our products. You may send the mail to our main address, firstname.lastname@example.org.
Request to return other items:
We will take into consideration all requests to return items, pending the circumstances and merits. You can apply by sending an email with the following:
1. A list of the items you want to return.
2. Reasons for returning.
You can send that to our main address, email@example.com. We will reply to that.